CUSTOMER PROTECTION • LAST UPDATED SEPTEMBER 2026

Cancellation & Refund Policy

We believe in honest, transparent pricing with zero lock-in contracts. Here is everything you need to know about cancellations, digital fulfillment, and refunds for RoleWin AI.

7-Day Money-Back Guarantee

First-time paid subscribers who are not satisfied with generation quality can request a full refund within 7 days of their initial purchase.

Instant Digital Access

RoleWin AI is an electronic SaaS service. Upon successful payment verification, your upgraded tier and credits are provisioned instantly.

1. Instant Service Delivery

RoleWin AI is a cloud software-as-a-service (SaaS) web application. Delivery of all subscription features, AI generation quotas, and recruiter search capabilities is entirely digital. No physical shipping is required. Your upgraded subscription is provisioned automatically within seconds of Razorpay payment confirmation.

2. Subscription Cancellation

You can cancel your subscription at any time without penalty:

1-Click Self-Serve: Navigate to your Settings → Billing page and select cancel subscription.
Retain Access: When you cancel, you will continue to enjoy your paid tier benefits until the conclusion of your current monthly billing period.
No Automatic Re-bill: Once cancelled, your card or payment method will not be debited on subsequent billing dates.

3. Eligibility for Refunds

We want you to feel completely secure when investing in your career tools:

First-Time Purchases: If you purchased a Growth or Elite monthly plan for the first time and find the platform does not meet your expectations, contact our support team within 7 calendar days of purchase for a 100% refund.
Service Downtime: In the unlikely event that our core AI generation engine experiences sustained, unresolved downtime exceeding 48 consecutive hours, impacted users are entitled to a pro-rata credit or refund.
Renewal Cycles: Recurring renewal charges are non-refundable once the billing cycle begins unless requested within 24 hours of renewal without having used any generation credits in that cycle.

4. How to Request a Refund

To initiate a refund request, simply write to us with your registered account email and Razorpay Payment ID:

Email: support@rolewinai.com (or nirmallyakoner31@gmail.com)

Subject Line: "Refund Request - [Your Registered Email]"

Processing Time: Approved refunds are processed back to the original source payment method (UPI, Card, or Netbanking) within 5 to 7 business days as per standard banking protocol.

5. Contact Support

Have questions about your bill, charge disputes, or subscription status? Reach out to our dedicated support team directly at support@rolewinai.com. We respond to all inquiries within 24 business hours.